Refund Policy

1. Introduction

This Refund Policy aims to clarify to customers the conditions, deadlines and procedures for requesting a refund of amounts related to purchases made on our website.

2. General Conditions

• We accept cancellation and refund requests within 7 (seven) calendar days after purchase confirmation, as provided for in the Consumer Protection Code (CDC).

• Refunds will only be made when the product or service has not been used or started.

• In the case of physical products, the item must be returned in perfect condition, with no signs of use, accompanied by the original packaging and invoice.

3. Application Procedure

• The customer must contact us by email at lucas.12.sa@hotmail.com or by phone at (64) 98116-8193, providing the order number, reason for the request and personal details.

• After analyzing the order, the customer will be informed of the deadline for collecting or shipping the product (when applicable).

• For digital or personalized services, cancellation will only be accepted if execution has not started.

4. Refund Deadline

• The deadline for refunding the amount is up to 10 (ten) business days after confirmation of the request and receipt of the product, when there is a physical return.

• The refund will be made using the same payment method used for the purchase (card, bank slip, PIX, etc.).

• In the case of credit cards, the refund may take up to two subsequent invoices, depending on the operator.

5. Shipping Costs

• If the reason for the refund is a defect or error in the shipping of the product, the return costs will be the responsibility of the company.

• If the customer cancels the purchase for personal reasons, the return costs will be the customer's responsibility.

6. Exceptions

• There will be no refunds for products purchased during promotions or sales.

• Services already provided or customized products cannot be returned after execution or delivery.